Hospitals and physicians

The organisation of the health system was adapted to guarantee health safety.

Preventive measures

General preventive measures

Teleconsultation is always an option, especially in case of suspicion of COVID-19.

Observe the protective measures put in place by your physician.

Appointments should always be scheduled by phone.

COVID-19 screening by phone.

Physician's decision:

  • Personal consultation
  • Teleconsultation
  • Emergency

Go to the physician alone, if necessary accompanied by max. 1 person.

Arrive at the agreed time to avoid running into other patients.

At the entry: disinfect your hands and put on your mask.

Maintain a 2 metre distance in the waiting room.

In hospitals

Mandatory testing at the entrance to hospitals

As from the age of 12 years and 2 months, you must present a vaccination certificate, recovery certificate or negative COVID-19 test certificate in order to be admitted to a hospital:

  • if you are visiting a patient in hospital
  • if you go to the hospital for a consultation, examination, medical care or treatment
  • if you are accompanying a person to the hospital for a consultation, examination, medical care or treatment
  • if you are accompanying someone during their stay in hospital (e.g. a parent who stays with their minor child during the child's hospitalisation)
  • Vaccination certificate
    • Accepted vaccines: BioNTech/Pfizer / Moderna / AstraZeneca (Vaxzevria) / Johnson&Johnson (Janssen)
    • In case of 2 doses
      • from the day of the 2nd dose
      • or from the 14th day after the 1st dose in case of recovery within 6 months of an infection
    • In case of one dose, from the 14th day after the vaccination
  • Negative COVID-19 test certificate
    • PCR test (or NAAT) valid for 72 hours
    • Rapid antigen test valid for 48 hours
  • Recovery certificate
    • The recovery certificate is valid between the 11th and 180th day after the date of the result of the positive PCR test.

Persons going to a hospital for an emergency, as well as COVID-positive persons who need to be treated or hospitalised, cannot be refused access to the hospital.

Other precautionary measures

In addition to screening at the entrance, wearing a mask and disinfecting hands are mandatory at hospital entrances. A system of appointments has been put in place in order to avoid simultaneous visits in rooms with two beds.

Visits for patients who have been admitted due to a suspected or confirmed COVID-19 infection remain suspended, except under exceptional circumstances, e.g. end of life situations or significant psychological distress with supporting medical advice.

Visitors belonging to the category of vulnerable persons will not be able to go to the hospital for a visit, unless a duly motivated authorisation is given by their physician.

Finally, the hospital may suspend visits if epidemiological circumstances so dictate.

FAQ

I'm an adult and I think I have coronavirus, where do I go to find out for sure?

If you present COVID-19 symptoms, contact your general practitioner by telephone or via the eConsult online teleconsultation platform. Do not go to a physician's office.

In an emergency, contact 112 or hospital emergency services.

I am a parent or legal guardian of a child with symptoms of COVID-19, where can I take my child?

1st case: child is 6 years old or older

If your child is 6 years old or older, contact your general practitioner by telephone or via the eConsult online teleconsultation platform. Do not go to a physician's office.

In an emergency, contact 112 or hospital emergency services.

2nd case: child under 6 years old

If your child is under 6 years of age, he or she will be cared for either by the paediatrician or general practitioner or, in an emergency, by a hospital structure, such as the Kannerklinik of the Centre Hospitalier du Luxembourg.

COVID-19 samples from children under 2 years of age are taken at the Kannerklinik by appointment. You can make an appointment via their website: https://kannerklinik.chl.lu/fr/service/prise-de-sang-chl-kannerklinik. .

Samples for children over 2 years of age are taken by private laboratories and the Picken Doheem service (for more information please visit their website https://www.pickendoheem.lu). .

For children between 2 and 6 years old, it is possible to carry out a COVID-19 test (PCR Test). These tests are carried out by the Ligue médico-sociale, in collaboration with the National Health Laboratory (LNS).

Samples can be taken in the following medico-social centres:

  • CMS Luxembourg (2, rue G.C. Marshall; L-2181 Luxembourg)
  • CMS Ettelbruck (2A, avenue Lucien Salentiny; L-9080 Ettelbruck)
  • MS Dudelange (56, rue du Parc; L-3542 Dudelange)

Appointments are made via the homepage www.ligue.lu or via the following link: https://ligue.lu/home/tracing-reservation-en-ligne..

A doctor's prescription is essential. The appointment period is from 8.30 a.m. to 12.00 p.m. 

Can my primary care physician prescribe a laboratory test to identify COVID-19?

Yes.

A laboratory test carried out on medical prescription can identify the infection. Your personal physician is in the best position to assess the value of the test in your case.

If needed, contact your physician via telephone or via the teleconsultation platform eConsult. Do not go to a physician's practice.

WITH PRESCRIPTION 

If you have a physician's prescription, you can go to:

Access and location:

Sampling centre for COVID-19 tests Dudelange
1, rue Louis Rech 
L-3555 Dudelange 

Children from 6 years old can also visit the LNS. 

Beware! For the LNS, you must make an appointment to be tested. You can make an appointment via the LNS website https://rdv.lns.lu/.

What should I do if I have a health problem?

  • In case of an emergency, always call 112!
  • Consult your doctor by phone or through teleconsultation (eConsult).
  • Or go to the hospital emergency departments.
  • Outside the opening hours on weekdays (from 8 p.m. to 12 a.m.) and on weekends and public holidays (from 8 a.m. to 12 a.m.), you can visit one of the three medical centres (maisons médicales) in the country. To make an appointment, call the following telephone number: 20 33 31 11.

The medical centres in Luxembourg, Esch-Alzette and Ettelbruck will only receive patients who do not show symptoms of COVID-19. You will be asked to come alone and wear a mask.

If you present COVID-19 symptoms, contact your general practitioner by telephone or via the eConsult online teleconsultation platform. Do not go to a physician's office.

In an emergency, contact 112 or hospital emergency services.

How does teleconsultation work?

Teleconsultation is a form of medical practice like any other. It allows a physician, dentist or midwife to give a remote consultation using information and communication technologies.

To better understand how teleconsultation works, consult the FAQ section of the Agence eSanté.

How can I see my primary care physician?

The medical teleconsultation is well established. Do not hesitate to privilege this mode of remote consultation. Your physician will then be able to quickly assess whether it is better for you to go to his practice or to be reoriented towards another form of care. This is because activities carried out in medical practices are once again allowed, regardless of the nature of the health problem.

In this case, you are asked to go to your appointment alone, if possible, and to keep to the set schedule to avoid contact with other patients in the waiting room.

On arrival, you will be asked to disinfect your hands and to put the surgical mask at your disposal. A professional will make sure that you do not have any signs of COVID-19.

In addition, the premises of the medical practice are equipped in such a way as to guarantee the maximum safety of staff, physician and patients. They are regularly disinfected and objects such as magazines, books or children's toys are removed from waiting rooms.

Which protective measures are taken in hospital structures?

Hospitals are prepared for the management of COVID-19 patients in standard and intensive care. The objective of the preparation is to gradually and evenly increase capacities throughout the territory in order to avoid the deprogramming of medico-surgical activities as much as possible.

In the initial stage, COVID-19 patients are taken care of by the National Service of Infectious Diseases at the Luxembourg Hospital Centre (CHL). Then, each hospital deploys its progressive COVID-19 management capacity.

A medico-surgical deprogramming will only be necessary from phase 3 onwards. In order to delay this transition to phase 3, patient transfers between hospitals may become necessary.

In the event of a strong resurgence of COVID-19 infections in phase 4, bed capacity can be increased in both standard care and intensive care settings.

Regarding the follow-up care of COVID-19 patients, after an acute inpatient stay in an hospital, additional management options have been identified which can be activated if necessary.

What happens if I refuse to present a valid certificate at the entrance?

In this event, you will be refused admission to the hospital. 

Can I go to hospital for treatment if I am COVID positive?

A COVID-positive person cannot be refused access to hospital for treatment or admission, whether for COVID or any other disease, pathology or symptom. The same applies to a person who goes to a hospital for an emergency. 

My wife is about to give birth to our child and I want to accompany her to the maternity hospital. Is this possible?

Yes, it is possible, provided that you are vaccinated, recovered or tested negative either on site via self-testing or previously via SARS-CoV-2 rapid antigen test or NAAT test, and that these tests have been certified. 

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