Application CovidCheck Declaration of accessibility CovidCheck

The organisation "Government IT Centre" is committed to making its mobile applications accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

These mobile applications are partially compliant with the European Standard EN 301 549 and RAAM version 1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

We are committed to correct these issues as soon as possible:

  • The app is not available in landscape mode (except for scanning).
  • The logos (CovidCheck and Government) have no relevant alternative.
  • In some pages, the title structure is not sufficient.
  • The lists have an irrelevant structure, the bullets are disjointed from their item or badly structured.
  • In the menu, the item currently being consulted can only be identified by its colour.
  • Some decorative images (e.g. svg images) are not correctly recognized by assistive technologies.
  • The navigation bar and the language selection do not have the appropriate semantic elements.
  • Some notifications are not properly delivered to assistive technologies.
  • Modals are not correctly delivered to assistive technologies.
  • The pictogram alternatives are not always sufficiently relevant. In particular: the scan results are in the form of an image and are not relevant. " Status error" indicates that the certificate is not valid. "Status success" indicates that the certificate is valid.
  • After 2 minutes on the certificate page, the user is redirected to the home page without prior notification.

Disproportionate burden

The application requires the use of a QR code scan (and therefore the camera), as defined by the European legislation. Alternatively, the person can present the paper version of the certificate.

Preparation of this accessibility statement

This statement was prepared on 21 September 2021. The statements contained in this declaration are accurate and based on an effective conformity assessment of these mobile applications with the requirements defined in RAAM 1 , such as an assessment conducted by a third-party: Témésis.

Feedback and contact information

  • in written form through a document or via email;
  • orally in an interview or over the phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.


This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following license: Creative Commons Attribution 4.0 International license.

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